Infrastructure Services

Enterprise Operations


Comtech has successfully provided Enterprise Infrastructure Services since 1998 and understands how critical the IT Infrastructure is to the operation of an agency. We have earned our reputation for excellence in service delivery through a commitment to quality. We are an ISO 9001:2008-certified solutions providerand we manage our work leveraging CMMI Level 3 processes.

Our experience positions Comtech to support your infrastructure requirements from the evaluation and planning stages to a complete, secure, mission critical production solution.

Enterprise Help Desk Solutions

  • Comtech has extensive experience managing and hosting offsite Tier 1 help desk services. Our process-oriented approach ensures that services are delivered efficiently.
  • Comtech offers onshore and offshore help desk solutions using industry leading software platforms. Whether hosted in the enterprise or off site, our support solutions can fulfill your requirements
  • Supported platforms are leveraged to support extensive change management review, approval, documentation, and tracking requirements.

Local Support Services

  • Comtech can manage onsite desktop support, standard desktop imaging, asset management, and hardware and software refresh requirements.
  • Services are geared to support internal SLA guidelines, while adhering to process and change management standards.

Remote Access / Mobile Workforce

The modern workforce requires secure access to information and services via all device platforms in the office, on the road, and at home.

  • Citrix and VDI solutions
  • Cloud-hosted applications
  • Two-factor authentication and endpoint security
  • PC, Mac, smart phone, and tablet support
  • Comprehensive telework reporting solutions

Network Design and Engineering

Architecture review, design, implementation, and support.

  • Planning for a voice/video, or virtualization project?
  • Is your network able to meet growing demand for information and services?
  • Are there potential points of failure that threaten that capability?
  • Comtech engineers can evaluate your environment and help you reach your future networking goals.

Voice/Video Infrastructure Support

Comtech can build and support voice-over IP (VoIP), video, and cloud VoIP solutions to fit your enterprise, and budget.

  • Voice gateway, call manager, and cloud solution configuration and support
  • VoIP endpoint support – hard and soft phones
  • Voice messaging, E-911 support
  • Streaming content systems
  • Voice/Video QoS

Network Operations

  • Onsite and offsite NetOps services.
  • Network link uptime monitoring
  • ISP connectivity management, ticket management, and event resolution
  • Network usage monitoring and reporting
  • Directory Services–Centralized management of enterprise authentication, authorization, and policy.

Enterprise Active Directory

  • Configuration and support
  • GPO Policy enforcement of FDCC and USGCB Hardening Guidelines
  • HSPD-12 Compliant PKI configuration and support
  • Third party SAMLand token-based authentication support for cloud applications

Continuity of Operations and Disaster Recovery

Comtech can evaluate your COOP plan and help to ensure your systems resume or continue mission critical service delivery.

  • Enterprise backup strategy and cloud storage SLA review
  • COOP plan documentation review and revision
  • Application licensing review and provider contract review
  • COOP plan testing (Scenario, Readiness, Communication Plan, Parallel Ops)