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| Solutions>Connectivity>Telework>Services |
TELEWORK SERVICES
Comtech Telework™Solution will increase productivity and performance for any public sector organization concerned with remote access. Comtech’s service and delivery expertise provides a cost effective solution to any telework initiative. The benefits of our service offerings include:
- Single Point of Contact
- Consolidated Billing
- Helpdesk
- Training
- Installation
Single Point of Contact
Our Comtech Telework™ solution provides a seamless single point of contact to insure continuity and quality of service.
Consolidated Billing
The customer experience can be greatly enhanced by simplifying the bill. One of the largest issues in customer dissatisfaction has historically been the billing itself. It is cumbersome and difficult to understand. Comtech provides consolidated billing in an organized, easy to understand way.
Helpdesk
Comtech Telework™ helpdesk is provides service excellence and problem resolution for any user organization and its' people.
Our Support Matrix:
- Tier 1 (Comtech)
- Tier 2 (Comtech)
Comtech & Cisco insure quality customer service in monitoring and maintaining all Service Level Agreements (SLA's).
Training
Comtech training insures that all infrastructure personnel obtain the knowledge required to maintain optimal operational efficiency.
Installation
Comtech's new OneStopShopT installation process is one of the most efficient and simple tasks for any business user.
Once you have made the commitment to have
Comtech TeleworkT services installed, Comtech will deploy a technical specialist to configure the optimal solution for each location requiring service.
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