Eliminate IT Headaches for your Business
Outsource IT Management
Contact Comtech Sales
Are you still trying to keep your IT infrastructure running smoothly and up-to-date AND run your business? Why not join countless other Virginia, Maryland, and Washington, D.C. based businesses just like yours in outsourcing IT management. You save money, resources, and it’s headache-free!
Trust Process – Strategy – Results with your Business
Comtech takes a comprehensive approach to outsourcing IT management based on industry best practices, such as ITIL and CMMI, as well as a proven methodology for service delivery. This means you’ll get the best computer IT support for your business.
What Does IT Management Outsourcing Include?
First of all, you can now count on a set monthly fee to cover IT management for your business. This frees up resources (both monetary and human) to focus on more strategic initiatives. Outsourced IT management meets the complete IT needs of your business because it is proactive, reactive, and strategic.
Proactive Technology Management
You get a personal team of IT specialists who perform vital offsite services:
- Patch Management
- Anti-Virus/Anti-Spyware Management
- E-mail “SPAM” Management
- Server/Desktop Optimization
- Server Monitoring
- Remote Backup
Plus, once a month a dedicated Network Administrator/Engineer visits your business in person and performs regular onsite network administration. Outsourcing IT management with Comtech means someone is looking out for your servers and computers round-the-clock and will help keep the “bad guys” from getting to your sensitive information.
Reactive Support Services
Your outsourced IT management customer support team will provide the following twenty-four (24) hours a day, seven (7) days a week:
- Help Desk Support
- Onsite Support
- "How To" Questions related to standard business productivity software (MS Office, E-mail, etc.)
- Customer Portal – for ticket submission and management of service requests
- Remote Support Framework
If your email doesn’t work or you need help with PowerPoint, no worries because you can call your own tech support team who can answer your questions.
Strategic Technology Consulting
On a quarterly basis, your dedicated Virtual Chief Information Officer (VCIO) meets with you to discuss your IT management outsourcing and assist you with:
- Technology Assessment on Business Operations
- IT Strategic Planning
- IT Budget Planning
- Design Desk Resources
Quarterly meetings with your VCIO ensures you plan for both the expected and the unexpected in technology. Outsourcing IT management with Comtech means you work with a team that regularly visit onsite, respond remotely, and act proactively in all aspects of your computer IT support.