Keep Your Machines Up-to-Date and Protected
Your small business needs reliable PC technical support. Work with the company that designed, implemented, and managed help desk as well as onsite and remote desktop PC technical support operations for thousands of users in the DC, MD, and VA area. Let Comtech LLC leverage these desktop PC technical support services, knowledge, and expertise to drive improvements and efficiencies for your company, too.
Our solutions include the following:
- PC technical support for computer or software installs, new PC setup, moving computers, or making changes
- Installs / Adds / Moves / Changes. Moving to a new office
- Rolling out a new operating system
Desktop PC Technical Support Services
Certified technicians can provide computer desktop PC technical support to your Virginia, Maryland, or Washington, D.C., area company. We’ll help you deploy new equipment, cascade older machines, install software and hardware, and transfer data. We document each process to ensure consistency and accuracy. We even train the end-user on any and all changes made.
PC Technical Support Services We Provide:
- IT Asset Tracking
- Operating System Upgrades, Migrations & Support
- Anti-Virus/Security Management
- Backup Management
- Image Management
- Hardware/Software Rollouts
- Special Projects
Get organized by gathering detailed data about your IT assets, including: hardware configurations, serial numbers, applications and versions, patch levels, quantities, locations, and more. Through audits and subsequent recommendations from your specialist, ensure license compliancy, improve systems performance, and obtain maximum value from your IT investment. Your Comtech PC technical support technician is also trained in the latest asset management software packages.
You need the best PC technical support by your side, whether you are rolling out operating system patches or undertaking an enterprise Windows upgrade. Technicians assist you from initial design and planning, through testing and deployment, to on-going support. Hire technicians who are trained and certified on the latest Windows operating systems, including Windows 7, and will follow proven processes to ensure a smooth transition to your new platform.
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Security is vital to the operations of most Maryland, Virginia, and Washington, D.C., area businesses. Your Comtech PC tech support team will ensure you have a reliable, stable IT environment. You’ll get the right Anti-Virus/Security Management that ensures your company is up-to-date with virus definitions and adherence to corporate security policies.
Secure your company data with a backup process for your laptops and desktops. Comtech’s processes and facilities ensure your employees’ critical data is routinely and securely backed up and can be quickly recovered in the event of data loss.
Desktop standardization can help to drastically reduce complex support issues related to non-standard and un-tested environments. Comtech can create and manage standard desktop/laptop images, keeping your end-users’ PCs up to date with the latest approved software packages and operating systems.
You must define your overall strategy for upgrading and replacing hardware and software on a consistent basis, as well as provide scheduling, announcements, and training for deployments, archiving and transferring of data, managing end-user sign-off, and creating a support structure that works in parallel with the dedicated support team. As part of our PC technical support services, we will help develop your strategy.
Projects often create both anticipated and unforeseen spikes in resource requirements. Comtech's desktop team is your trusted partner in Virginia, Maryland, and Washington, D.C., for special projects throughout the life-cycle of your equipment. Whether you need assistance with migrations and roll-outs (e.g. Windows 7, Microsoft 2007) or you want to create a standard image for use in the future, our experienced technicians provide top-of-the-line services when you need that extra help.