Comtech, LLC, a small business that provides IT Solutions to Federal, Commercial, and State and Local customers, has been awarded a prime contract to deliver IT Services to the Blue Cross Blue Shield Carefirst-Federal Employee Program Operations Center (FEPOC).
Comtech will be delivering on several major development initiatives within the FEPOC aimed at improving customer service and operational efficiency. Since these development initiatives are expected to transpire over the next three (3) years, with different phases of the projects occurring in each individual year, FEPOC required a contractor who is committed to providing qualified staff across a wide range of technical disciplines, in a timely manner. In particular, Comtech will be engaged on initiatives such as:
- IPAA 5010
- ICD-10
- Member eService Portal
- Customer Service and Benefit Scripting
- Enrollment Process Improvements
- PHI Monitoring and Tracking
- Web Services
- Quarterly maintenance releases.
In 2009, Comtech performed an analysis of the current help desk at FEPOC. Upon completion of analysis, Comtech recommended the consolidation of help desk and improvements to the overall processes to achieve higher customer satisfaction and improved efficiencies for Blue Cross Blue Shield.
